1975 - Eileen Coyle founds Monroe Medi-Trans, Inc., better known as Monroe Ambulance, with 15 employees and three ambulances. Headquartered on Bay Street in Rochester, NY, the company provided backup services to most of the established ambulance companies in the area. That same year, a partnership was formed with the Rochester Red Wings baseball team, which continues today.
Five years later, the company moved to Smith Street, where it remained for more than 25 years. In 1982, Monroe Ambulance was awarded the contract to provide emergency services to the City of Rochester and expanded its services, placing three mobile critical care units into service. In 1988, the company pioneered the use of cellular phones, allowing Paramedics to speak with - and send an electrocardiogram ("EKG") to - physicians at Strong Memorial Hospital from the home of a patient who collapsed. The following year, advanced life support services were expanded on the west side of Monroe County with the opening of Medic 42. Monroe Ambulance was awarded the inaugural New York State EMS Council's "EMS Agency of the Year" in 1990 as a result.
In 1992, Medics on Bikes began opertaion, providing rapid, on-site medical response at large-scale events. The program continues to this day. In 1995, Monroe Ambulance was awarded the Strong Children's Medical Center pediatric ground transportation contract after having provided this service without a contract since 1980. This agreement provided round-the-clock transportation for the Pediatric Transport Program for over 30 years.
In 1998, the Medic 80/Medic 81 program was opened in Wyoming County and the following year, an Advanced Life Support for Hazardous Materials program was established, making it the only team operating in western New York at the time. When tragedy struck the nation on September 11, 2001, Monroe Ambulance personnel were among those from across the country who deployed to New York City. Four years later, Monroe Ambulance personnel deployed again, this time to gulf states following the Hurricane Katrina disaster.
In 2008, Monroe Ambulance moved into its current quarters at the Canalside Business Park on Lyell Avenue. Since that time, the company gained approval to offer New York State emergency medical service certification courses through Integrated Safety & Response Solutions, the company's training arm. In 2017, Monroe was awarded the contract to become the preferred ambulance and medical transportation provider for the Rochester Regional Health System's Rochester General Hospital and Unity Hospital campuses.