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Pay My Bill          FAQs          Notice of Privacy Practices

Monroe is a participating provider with several insurance carriers, including but not limited to:  Medicare, Medicaid, Excellus BC/BS, Wellcare, and Evercare, and bills claims directly to many other commercial insurance, HMO, No-Fault and Workers Compensation carriers.

To pay your bill using our online patient portal, please click here. For billing/collections concerns, please contact our billing partner, QuickMed Claims at (877) 293-1999. You may also call (585) 454-6215, Monday through Friday, 8:30am to 4:30pm (excepting national holidays). Our visitor lobby is also staffed 8:30am to 4:30pm Monday through Friday, excepting national holidays, for in-person payments.

Q: Can you bill my insurance company?
A: If we obtained your insurance information and that type of service and your insurance is valid for that date of service and type of transport, we will bill your insurance for you.

Q: What if my insurance doesn't cover the service I received?
A: If your insurance doesn't cover the service, you are responsible for the bill.

Q: I was transported by a volunteer ambulance, why do I have a bill from you?
A: Monroe Ambulance is contracted with several volunteer agencies to provide advanced life support services when they are not otherwise available. Our highly trained Paramedics ride on your volunteer ambulance. There is a cost for our services as we do not receive tax dollars or donations. In some areas, this cost may be reimbursed by your medical insurance.

Q: The nursing home, hospital, etc. arranged my transportation.  Why did I get a bill?
A: Although someone else arranged your transport, the bill is your responsibility because you were the person being transported. Depending on the type of transportation you received, it may be covered by your medical insurance.

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Monroe Ambulance  1669 Lyell Avenue, Rochester, NY 14606     
Copyright 2018. All rights reserved. Monroe Medi-Trans, Inc., dba Monroe Ambulance, dba Integrated Safety & Response Solutions.
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