Services

OUR Services

Basic Life Support

Basic Life Support, (BLS) service provides our patients with ambulance transport when medically necessary. Care can include administration of oxygen and other non-invasive procedures including splinting broken bones, hemorrhage control, and wound management. An example of a BLS transport would be a patient suffering from the flu, needing emergency care at the hospital, or a patient with a leg fracture.

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Advanced Life Support

Advanced Life Support (ALS) care is provided in life-threatening and serious medical circumstances by an ALS Technician. Our crews’ include at least one ALS provider and one Emergency Medical Technician (EMT), providing coverage in all aspects of pre-hospital care, including; BLS (Basic Life Support),  Intravenous, (IV), administration of medications, cardiac care (Following current American Heart Association guidelines), electrocardiograms, (12 lead EKG), pacing, advanced airway management with end tidal capnography, and  controlled substances for treatment of seizures, sedation and pain management.

Monroe Ambulance also provides Advanced Life Support with many area volunteer ambulance and fire departments, ensuring that patients who live in outlying areas have access to critical life-saving ALS services. Monroe Ambulance also provides back-up Advanced Life Support to area volunteer agencies, fire departments, and ambulance corps as well as ALS Fly Car Service.

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Specialty Care Transport

Specialty care transport (SCT) is the interfacility transportation of a critically injured or ill beneficiary by a ground ambulance vehicle, including the provision of medically necessary supplies and services, at a level of service beyond the scope of a Paramedic.

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Stand-by Services

Standby service refers to the presence of an ambulance, ALS or BLS, at special events or major incidents. Examples include a ball game at Frontier Field, Marathons, College Graduations, fundraising events, or any major incident involving multiple public safety agencies.

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Medics on Bikes

Since 1992, Monroe Ambulance’s Medics on Bikes program has provided area residents with rapid response, on-site ALS and/or BLS care at special events that attract large crowds. Equipped with first-line medications and a cardiac monitor/defibrillator, our paramedic and EMT ride in tandem throughout the event site, providing quality emergency medical care to those in need of assistance. In the event of an emergency, we can provide Advanced Life Support or Basic Life Support, stabilizing the patient while waiting for our transport ambulance crew. When seconds can mean the difference between life and death, the rapid response of our Medics on Bikes gives us an advantageous approach to EMS at sites with limited ambulance access.

Medics on Bikes has also continued our commitment to community education through staff participation in a local youth bicycle program, and has provided bicycle helmets to needy children.

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Community Paramedicine

Healthcare systems see continued increase in visits due to our aging and growing population. This fact demands exploration into alternative methods to deliver timely care. Community Paramedicine, although not a new concept, is evolving to directly address that need.

Monroe Ambulance led that charge in creating a program and were the first in the Greater Rochester Area to have Certified Community Paramedics on staff.

“Community paramedicine is not a new field, but it is a growing one in the era of innovative care delivery models that emphasize integration across disciplines, a comprehensive approach to care coordination, and a commitment to reducing health disparities. Community paramedics are medically trained first responders who serve in expanded roles that include primary and preventive care as well as services designed to reduce patients’ need for hospital visits. Community paramedic programs typically focus on medically and socially underserved populations that are at higher risk of using emergency departments—think first responders with community health worker skills.

Why are they important to health equity? Community paramedics can fill critical gaps in access to medical care, establish important linkages between vulnerable populations and direct service providers, and offer a friendly face for people in need.

“Community Paramedicine: A Simple Approach To Increasing Access To Care, With Tangible Results,” Health Affairs Blog, October 31, 2017.” DOI: 10.1377/hblog20171027.424417